Privacy Policy – Fun of Puzzles

Welcome to funofpuzzles.com. Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit or make a purchase from funofpuzzles.com. By using our website, you agree to the terms described below.

1. Information we collect

We collect information from you in several ways, including when you browse our site, place an order, create an account, sign up for updates, or interact with our customer support.

a. Personal information you provide directly to us

When you make a purchase or attempt to make a purchase on funofpuzzles.com, we collect certain personal information from you, including:

  • Your name and full billing/shipping address
  • Your email address
  • Your phone number (used only for order-related communication)
  • Your payment information (we do not store full payment card details — see section 4 below)

If you create an account, we also store a secure password and your order history.

b. Information we collect automatically

When you visit funofpuzzles.com, we automatically collect certain information about your device and browsing behaviour. This includes:

  • Your IP address
  • Browser type and version
  • Operating system
  • Referring website or search engine
  • Pages you view on our site
  • Date and time of your visit
  • Products you view, add to cart, or search for

We collect this information using cookies and similar tracking technologies. For more details, see section 6 below.

c. Information from third parties

We may receive information about you from third-party services, such as payment processors (to confirm transaction status) or shipping carriers (to provide tracking updates). We do not control what these third parties collect, but we only use the information they share with us for order fulfilment and customer service.

2. How we use your information

We use the information we collect for the following legitimate business purposes:

To process and fulfil your orders

  • Confirm your identity and prevent fraud
  • Process payments and issue refunds
  • Arrange shipping and provide tracking information
  • Communicate with you about your order status

To improve your shopping experience

  • Remember your preferences and cart contents
  • Personalise product recommendations
  • Diagnose technical issues and improve website performance

To communicate with you

  • Respond to your customer service inquiries
  • Send order confirmations, shipping updates, and important policy changes
  • With your permission, send occasional newsletters or new-arrival announcements

To comply with legal obligations

  • Maintain records for tax and accounting purposes
  • Respond to lawful requests from public authorities

We will never sell your personal information to third parties for their own marketing purposes.

3. Sharing your information

We share your personal information only in the following limited circumstances:

Service providers

We share necessary information with trusted third-party companies that help us operate funofpuzzles.com. These include:

  • Payment processors (to authorise and capture payments)
  • Shipping carriers (to deliver your puzzles)
  • Email service providers (to send order and marketing communications)
  • IT and security services (to protect our website and data)

All our service providers are contractually bound to use your information only for the specific services they perform for us and to keep it confidential.

Legal compliance and protection

We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or other valid legal process. We may also disclose information to protect our rights, prevent fraud, or ensure the safety of our customers and website.

Business transfers

If funofpuzzles.com was ever involved in a merger, acquisition, or sale of assets, your information might be transferred as part of that transaction. We would notify you via email or a prominent notice on our website before any such transfer takes place, and your information would remain subject to this Privacy Policy.

4. Payment information and security

When you place an order on funofpuzzles.com, your payment details are processed by a secure, third-party payment gateway that complies with industry security standards (such as PCI DSS). We do not store your full credit card number, CVV, or other sensitive payment credentials on our own servers.

We take reasonable precautions to protect all personal information from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your rights and choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • Right to access – Request a copy of the personal information we hold about you.
  • Right to correction – Ask us to correct inaccurate or incomplete information.
  • Right to deletion – Request that we delete your personal information, subject to certain legal exceptions (such as completing a pending order or complying with tax laws).
  • Right to object – Opt out of certain processing activities, such as marketing emails.
  • Right to data portability – Receive a machine-readable copy of information you provided to us.

How to exercise your rights

To make a request regarding your personal information, please contact us through the contact form available on funofpuzzles.com. We will verify your identity before processing any request. We aim to respond to all legitimate requests within a reasonable timeframe.

Marketing communications

If you have signed up for our newsletter or promotional emails, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any such email. Even if you unsubscribe from marketing messages, you will continue to receive essential order-related communications (such as purchase confirmations and shipping updates).

Cookie controls

Most web browsers accept cookies by default. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that blocking certain cookies may affect the functionality of funofpuzzles.com, such as keeping items in your shopping cart.

6. Cookies and tracking technologies

We use cookies and similar technologies to enhance your browsing experience on funofpuzzles.com. Cookies are small text files that are stored on your device when you visit a website.

Types of cookies we use

  • Essential cookies – These are necessary for the website to function properly. They enable core features such as secure checkout, shopping cart, and account login.
  • Performance cookies – These help us understand how visitors interact with our site (e.g., which pages are most popular) so we can improve performance.
  • Functional cookies – These remember your preferences, such as language or region, to provide a more personalised experience.
  • Analytics cookies – We use analytics services to collect anonymous information about browsing behaviour. This helps us understand traffic patterns and optimise our site.

Third-party cookies

Some cookies on funofpuzzles.com are placed by third-party services we use, such as payment processors or analytics providers. We do not control these third parties’ cookie policies. You should review their respective privacy policies for more information.

You can manage your cookie preferences through your browser settings or through cookie consent tools provided on our website (where available).

7. Children’s privacy

funofpuzzles.com does not sell products directly to children. We sell puzzles for all ages, but we require that purchases be made by adults aged 18 years or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information without parental consent, please contact us through the website immediately, and we will delete that information.

8. International data transfers

Our website is operated from our primary location. If you are accessing funofpuzzles.com from outside that region, please be aware that your information may be transferred to, stored in, and processed in our primary location and other countries where our service providers operate. Data protection laws in those countries may differ from those in your country. By using our website and providing us with your information, you consent to this transfer.

9. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

  • Maintaining your account and order history while your account is active
  • Keeping records for tax, audit, and legal compliance (typically several years)
  • Retaining limited information for fraud prevention and security purposes even after you request deletion

When your information is no longer needed, we will securely delete or anonymise it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page, and the “Last updated” date at the top will be revised. If we make material changes, we will notify you by email (if you have an account with us) or by means of a prominent notice on funofpuzzles.com prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Questions and concerns

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact us through the contact form available on funofpuzzles.com. We take privacy concerns seriously and will respond to you as promptly as possible.

Thank you for trusting funofpuzzles.com with your personal information. We are committed to protecting your privacy so you can focus on what really matters: the joy of puzzling.